Privacy Policy
Your privacy matters to us. This policy outlines how we collect, use, and protect your information.
Last updated: December 5, 2025
Introduction
A Lending Hand Senior Solutions ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our senior placement services or visit our website. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including: • Contact information (name, email address, phone number, address) • Information about your loved one (care needs, preferences, medical history as relevant) • Financial information shared for budget planning purposes • Communication records from our conversations We may also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect to: • Provide senior placement services and connect you with suitable communities • Communicate with you about our services and your search • Personalize recommendations based on your family's needs • Improve our services and website operations • Comply with legal obligations We never sell your personal information to third parties.
Information Sharing
We may share your information with: • Senior living communities you request to tour or learn more about • Service providers who help us operate our business (e.g., website hosting, CRM) • Legal or financial professionals when necessary for your placement planning • Law enforcement when required by law We require all third parties to respect the security of your information.
Data Security
We take the security of your personal information seriously. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. This includes: • Encryption of sensitive data • Secure access controls • Regular security audits • Employee training on data privacy
Cookies & Tracking
Our website uses cookies and similar tracking technologies to: • Remember your preferences • Understand how you use our site • Improve your browsing experience • Analyze website traffic You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal obligations) • Opt out of marketing communications • Lodge a complaint with a supervisory authority To exercise any of these rights, please contact us using the information below.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our practices, please contact us.